About shipping and delivery

◇ What options do you have for payment methods?

→ Various credit cards, Pay Pal, Amazon Pay, Apple Pay, etc. are available. For customer convenience, we want to expand the choice of payment method at any time.

◇ Please tell me about delivery method.

→ For customers in Japan, we will make shipment by Yamato Takkyuubin shipment, compact shipment, or Nekoposu .
If your order is under JPY3980, we will choose the shipping method by our end.

→ If you would like to deliver outside Japan, we mainly use FedEx. However, some countries only accepts EMS, so in that case, let us use EMS.

※ If the luggage is lost during delivery, compensation may be received according to the provisions of each transport company. However, if you select ECONOMY, please be aware that there is basically no compensation.

◇ Do we have to pay duty & tax?

* You might be required to pay DUTY & TAX depending upon your country. This is the payment the consignee needs to pay. Even if you refuse to make payment for them and parcel are returned to us, we cannot return the shipping cost in this instance.

◇ How can I know the shipping cost?

*The shipping cost will be determined by the total weight of your order, destination, and shipping method. You can see the shipping cost in the Check Out Process.

If you find anything unclear, please feel free to contact us!

We are happy to give our utmost support for your satisfactory shopping!

gutegouter-japan@grandtree.jp